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Communications and Administration Workshop

March 12-14, 2017 - Tampa, FL

 Final Program

  • Questions relating to presentations can be directed to Cheryle Arnold.
  • To receive a form for professional development hours, please email Harry Smith.

Transportation Policy & Politics

This was a panel discussion. There were no formal presentations given.

Moderator: Patrick Jones, IBTTA

  • Greg Bedalov, Illinois Tollway
  • Diane Gutierrez-Scaccetti, Florida's Turnpike Enterprise
  • Samuel Johnson, Transportation Corridor Agencies
  • Cynthia Ward, Metropolitan Washington Airports Authority

Cyber Security - Managing Threats to Customer Data and Privacy

Moderator: Rosa Rountree, Egis

This panel presented one presentation and contributed to moderated discussion.

  • Andrew Lenzen, Federal Bureau of Investigation
  • Adam Losey, Foley & Lardner LLP
  • Waseem Naqvi, Raytheon HTMS

Communications Track: We've been Hacked! Responding to Customers in the Digital Age

Moderator: Cherie Gibson, HNTB Corporation

Administration Track: Winning the War for Talent

Moderator: Jacob Kramer, E-470 Public Highway Authority

Administration Track: Procurement - The Pros and Cons of Bundled vs. Unbundled Customer Service

Moderator: James Hofmann, North Texas Tollway Authority

Administration Track: Legal Challenges in Tolling

Moderator: Marcelle Jones, Jacobs Engineering Group

Communications Track: Crisis Communications - Creating a Working Plan

Moderator: Kimberlee Poulton, Florida's Turnpike Enterprise

Best Practices in Organizational Alignment and Team Engagement

Moderator: Greg Hulsizer, HNTB Corporation

  • Tim Anderson, TxDOT
  • Barbara Davis, Florida's Turnpike Enterprise
  • Barbara Gannon, GannonConsult (These slides provided discussion points and comments for each presentation).
  • Michelle Maikisch, Central Florida Expressway Authority (CFX) (Michelle stepped in for Laura Kelley, who is listed in the program).

Communications Track: Website Optimization

Casey Self, Perceptics, LLC

  • Carole Défossé, Association Européenne des Concessionnaires d’Autoroutes et d’Ouvrages à Péage (European Association of Operators of Toll Road Infrastructures)
  • Orla Kearns, emovis
  • Elizabeth Story, Atkins N.A. and Steve Pustelnyk, Central Texas Regional Mobility Authority (combined presentation)

The Truth and Nothing But the Truth - How to Communicate with your Customers

Moderator: Diaz, Miami-Dade Expressway Authority

Roundtable Discussions - Take Aways

Sunday, March 12, 2017 to Tuesday, March 14, 2017