2025 Technology Summit

Get ready for an exciting session with 2025 IBTTA President James Hofmann as he joins YPC for a cozy fireside chat! Dive into his journey through the industry and join in on an engaging discussion about the future for young professionals in IBTTA. Let’s brainstorm together on how to attract and keep more vibrant young talent in our community. Don’t miss out on this opportunity to share your ideas and connect with fellow young professionals!

This event offers a unique opportunity to hear Kathryn’s perspectives on leadership across multiple trade associations, her personal journey as a woman in science, and her early observations of IBTTA after three months as Executive Director & CEO. Designed as an informal yet thought-provoking conversation, this session will foster dialogue on leadership, growth, challenges, and opportunities for women. Whether you are an industry veteran or just starting out, this event provides a valuable opportunity to connect with and learn from your peers.

We will also take advantage of our time together for you to find out more about WIT and how you can get more involved. Our committees will be available for you to learn more about them and their activities.

Closed toe shoes required.

The Dallas County Inland Port is your connection to markets - global, national, regional and local. An intermodal and logistics district that encompasses 7,500 acres and 5 municipalities, the IIPOD is located at the hub of the nation's best logistics transportation infrastructure. Attendees will embark on the tour through the impressive Union Pacific Intermodal facility, followed by a glimpse inside either the cutting-edge Wal-Mart e-fulfillment center or the state-of-the-art cold storage facility. The adventure wraps up on the innovative Loop 9, a groundbreaking new road designed to ease traffic congestion in the Port.

Learn more about the Dallas InLand Port at https://dfwinlandport.com/. This tour is hosted by Southern Dallas County Inland Port Transportation Management Association, https://inlandport.org/.

As tolling agencies consider how best to leverage the promise of artificial intelligence and other innovative technologies to deliver enhanced safety as well as operational and cost efficiencies, it’s imperative to make sure your digital infrastructure is ready. During this tour, we will discuss how tolling organizations can leverage data centers to deliver predictable and reliable services, promote business continuity, and seamlessly and securely connect to key business partners. We will showcase a real-world use case that highlights the benefits one tolling agency has experienced. This session will end with an exclusive tour of the Equinix Infomart Data Center, where attendees will see first-hand the inner workings of one of the most interconnected data centers in the U.S.

What to expect from your tour of the Equinix Data Center:
- Comprehensive look at a state-of-the-art data center facility, including infrastructure, network connectivity options, and interconnection capabilities;
- Operational readiness and sustainability overview, including cooling systems, power backup and regulatory compliance;
- Security best practices that safeguard critical infrastructure and data

Get ready for a memorable urban expedition through the heart of Dallas! Our journey begins at the Hyatt Regency Dallas hotel lobby, where we'll set off on a thrilling hike through the infamous Dealy Plaza. As we tread the same paths as history, we'll delve into the enigmatic events of November 22, 1963, and engage in lively debates about that fateful day.

Next, we'll savor a lunch at the renowned Cindi's NY Deli and Restaurant, a culinary haven offering mouthwatering delights. Then we'll navigate the energetic streets of downtown Dallas, venturing towards the scenic Trinity Skyline Trail. Our quest will lead us across the iconic Ronald Kirk Pedestrian Bridge, where we'll be rewarded with breathtaking views of the majestic Margaret Hunt Hill Bridge and the captivating Dallas skyline.

Feeling adventurous? We'll make an optional pit stop at the lively Free Play Arcade, where you can unleash your inner child and indulge in a world of gaming fun with food and drink available! (Entry fee: $13 for unlimited play!)

As our expedition winds down, we’ll make our way back to the Hyatt Regency Dallas, our home base for the IBTTA Technology Summit.

This epic 4-mile roundtrip adventure is the perfect way to kick off our summit! So, lace up your boots, grab your explorer hats, and join us for an unforgettable journey through the captivating streets of Dallas!

In a world where technology is ubiquitous and constantly evolving, industries are being reshaped in remarkable ways. This session explores how innovations originally developed outside of tolling—such as RFID technology for vehicle tracking, breakthroughs in energy storage, connected infrastructure, and advanced digital platforms—can be harnessed to elevate the tolling industry. Industry experts will showcase the latest trends and innovations, inspiring attendees to think creatively about how to adapt and apply these advancements to meet the demands of tomorrow’s travelers and enhance the overall tolling experience.

Road traffic authorities are striving to enhance road safety, yet one of the industry's greatest challenges is moving beyond a reactive approach to incidents and accidents. This session focuses on the vital transition to proactive road management, which encompasses not only traffic flow management but also the safety of work zones and the integrity of roadside infrastructure. Attendees will explore how advanced technologies can provide agencies with a holistic understanding of their operations, enabling better, more accurate, and timely decision-making. Presentations will showcase the latest innovations that empower toll agencies to improve road safety, including detection of dangerous and wrong-way driving, protection of work zones, preventative infrastructure maintenance, timely incident detection, and accident risk modeling.

This session will delve into the comprehensive process of planning, forecasting, and preparing for extreme weather and other natural and manmade events. Attendees will learn about accurate forecasting techniques, critical decision-making based on forecasts, and the implementation of mitigation strategies to save lives and reduce property damage. The session will also cover how disaster planning evolves from lessons learned in previous events. Additionally, it will highlight the use of technology to disseminate clear, up-to-date information to the public and provide direction for first responders. Monitoring conditions and modifying approaches as needed will also be discussed.

This session focuses on the intersection of Engineering and Project Delivery, showcasing innovative applications of technology that enhance project outcomes. Attendees will explore practical delivery workflows, implementation methodologies, and lessons learned, with an emphasis on how technologies like 3D modeling, Generative AI, Digital Twins, and other digital innovations can foster seamless collaboration and reduce friction among project stakeholders. Attendees will leave with actionable insights and best practices, equipping teams to drive more precise and effective project results.

IBTTA's “Tech Talks” highlights and explores existing or new ideas, trends, or concepts using the “TED Talk” storytelling format, designed to inform and educate the audience. The Tech Talk sessions feature topics such as innovative digital payment systems, AI powered system audits and AI snake oil, and tolling leakage solutions …no topic is off-limits in this exploration of the entire tolling ecosystem. Join us for innovative sessions covering a broad range of topics within the tolling industry!

Sponsored by: CSG

This session will focus on real life scenarios and disaster recovery. Attendees will learn how to react to a disaster to assess an agency’s tolerance for business operation disruptions. Following the establishment of recovery objectives, the session will cover the creation of Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP). By the end of this session, participants will be better prepared for interruptions to their business and the underlying information technology systems that support it. Come ready to roll your sleeves up and get to work on these real life case studies.

As tolling agencies encounter growing demands to optimize maintenance operations and extend asset lifecycles, predictive analytics and emerging technologies are revolutionizing asset management practices. This session will explore how data analytics, artificial intelligence, and connected vehicle technology can enhance maintenance efficiency and maximize return on investment. Presentations will focus on practical applications of predictive analytics and intelligent asset management within modern tolling operations, providing valuable insights into how these advancements can drive operational excellence and improve asset performance.

This session focuses on the intersection of Engineering and Project Delivery, showcasing innovative applications of technology that enhance project outcomes. We invite presentations from all departments within an agency, including Infrastructure, front office, back office, procurement, and ERP systems, not just those from the tolling industry. Attendees will explore practical delivery workflows, implementation methodologies, and lessons learned, with an emphasis on how technologies like 3D modeling, Generative AI, Digital Twins, and other digital innovations can foster seamless collaboration and reduce friction among project stakeholders. Submissions should provide actionable insights and inspire best practices, equipping teams to drive more precise and effective project results.

As the tolling industry evolves, the adoption of innovative technologies is essential for overcoming challenges and enhancing operational efficiencies. This session unites technology developers and industry experts to showcase cutting-edge solutions that are transforming tolling operations. Attendees will explore initiatives that leverage technology to improve efficiency and prepare the industry for the future. Topics of interest include the integration of 6C sticker tags for streamlined vehicle identification, alternative vehicle detection technologies like GNSS, flexible cell-based payment systems, tools for toll evasion prevention, and AI-powered predictive maintenance for increased reliability. We will also delve into advancements in Operational Back Office (OBO) systems aimed at optimizing data processing, financial management, and customer interactions. Join us as we discuss the exciting tech trends that are shaping the future of tolling!

The tolling industry is leading the way in exploring how technology can revolutionize mobility. This session invites presentations that examine the impact of cutting-edge advancements on the movement of people and goods. Topics of interest include Intelligent Transportation Systems (ITS), Digital Twins, Connected and Automated Vehicles (CAVs), Advanced Sensors, Mobility as a Service (MaaS), and Big Data Analytics, along with Artificial Intelligence (AI) and Machine Learning. Presenters are encouraged to address the challenges and opportunities these technologies present, showcasing real-world examples and concepts at various stages of development to illustrate their potential in shaping the future of mobility within the tolling sector.

This session will explore the crucial role of technology in disaster recovery efforts. Attendees will learn about the integration of unified command systems with local public safety agencies to ensure a coordinated response. The session will also cover the importance of conducting simulations and after-action reviews to evaluate and improve recovery strategies. Additionally, we will include an international perspective with case studies, providing insights into how different countries leverage technology for disaster recovery. By examining these global examples, participants will gain a broader understanding of effective recovery practices.

As transportation networks advance towards greater connectivity and automation, toll agencies must strategically prepare for the integration of Connected and Autonomous Vehicles (CAVs) while maintaining their daily operations. This session will explore emerging technologies and strategies for seamless CAV integration, focusing on interoperability and enhanced mobility services across both tolled and non-tolled transportation networks. Presenters are invited to share insights on CAV communication protocols, sensor integration, and real-time data exchange systems that facilitate integrated and efficient toll collection and traffic management, paving the way for a more connected future in transportation.

IBTTA's “Tech Talks” highlights and explores existing or new ideas, trends, or concepts using the “TED Talk” storytelling format, designed to inform and educate the audience. The Tech Talk sessions feature topics such as innovative digital payment systems, AI powered system audits and AI snake oil, and tolling leakage solutions …no topic is off-limits in this exploration of the entire tolling ecosystem. Join us for innovative sessions covering a broad range of topics within the tolling industry!

Meet in the hotel lobby. Buses loop starting at 6:25pm.

Join us for an engaging interview on New York City's congestion pricing system. Industry experts will discuss the innovative technology behind this initiative, including data collection, traffic monitoring, and real-time analytics, all aimed at reducing congestion and promoting sustainable urban mobility.

We’ll reflect on the implementation process, address challenges faced and evaluate the early impact on commuters and local businesses. Don’t miss this opportunity to learn how technology is shaping the future of transportation in New York City.

As customer service expectations evolve across generations, tolling agencies are leading the way in adopting innovative technologies to enhance the customer experience. This session explores the transformation of customer service operations through artificial intelligence, robotic process automation, advanced call center solutions, and other emerging technologies. Join our expert presenters as they discuss the significant impact of these innovations on customer satisfaction and operational efficiency. We will examine effective strategies for balancing automation with vital human interaction, offering practical recommendations for successfully implementing these advancements in your agency. Discover how to not only meet but exceed customer expectations in this rapidly changing landscape.

Join us for an interactive and engaging luncheon session hosted by IBTTA’s Outreach, Opportunity and Engagement Committee. The session entitled Perspectives on Building Capacity and Creating Opportunity, is a special lunch designed to include a lively discussion where attendees can exchange ideas, ask questions, and explore how our industry can build capacity within our organizations and the companies that serve our toll operators through a focus on vendor/contractor engagement, creating opportunities and best practices in workforce development and retention.

Join us for a dynamic session exploring the future of disruptive technologies. We'll cover key topics such as the rising threats of phishing and smishing, the transformative role of artificial intelligence, and challenge presented by the NextNav proposal.

Expert speakers will discuss the security challenges posed by these technologies and how AI can improve safety while introducing new risks. This session is essential for anyone wanting to stay ahead in the rapidly evolving tech landscape. Don’t miss this opportunity to engage with industry leaders and discover what’s next in disruptive technology!