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Various Agencies

Hub-to-Hub Interoperability

Award Category: 
Customer Service & Marketing Outreach
Award Year: 
2023

Various Agencies

Award Category: 
Customer Service & Marketing Outreach
Award Year: 
2023

This project represents the first hub-to-hub connection between two regional interoperability hubs (Central and Southeast) within the U.S. tolling industry in which national business rules and national interface standards have been used for processing transactions. The implementation process engaged customer service, communications, financial, legal, and technical teams from both regions working together to ensure the success of this project with a positive impact for our customers. The role of a Regional Hub Custodian was implemented to establish a single point of contact for customer service between regions to oversee reconciliation and settlement of transactions, disputes, and corrections.

  • The initial agencies participating from the Southeast Region are Florida's Turnpike Enterprise (FTE), Lee County Florida (LCF), Miami-Dade Expressway Authority (MDX) and Tampa-Hillsborough Expressway Authority (THEA).
  • The initial agencies participating from the Central Region are Central Texas Regional Mobility Authority (CTRMA), Kansas Turnpike Authority (KTA), North Texas Tollway Authority (NTTA), and Oklahoma Turnpike Authority (OTA).