The North Texas Tollway Authority's (NTTA) new back-office system processes and reconciles toll transactions on NTTA's approximately 1,100 center lane miles of toll roads, our partners' managed lanes, and from tolling agencies across Texas and four interoperable states. The system also processes parking transactions from two local airports. It enables online account management for transponder and pay-by-mail customers via website and mobile application.

The system was built with a modular architecture for easy integration and "plug-n-play" capabilities to expand and provide toll services to other agencies, third-party payment and fleet providers, and operationally critical services, enabling innovation and enhanced functionality. NTTA's goal was to replace a 20-year-old tolling back-office system with a system that accurately manages data with the highest level of cyber security and data privacy while achieving these key objectives: 1) modular architecture for flexibility with integrations to any number of third-party systems and core services, 2) configurable business rules engine, 3) enhanced customer service options and streamlined processes, 4) expanded capabilities for future innovation, and 5) traceability through the transaction lifecycle.  

The system went live in January 2021 and in 2022 it processed 1 billion transactions and handled $1.6 billion in payments across all channels. In addition, it handled 5.5 million customer calls, 61 million customer communications (i.e., invoice, email, text), and 11.2 million customer logins on NTTA's customer website and mobile application. NTTA achieved its project goal and met the key objectives, and the project is considered a resounding success. The project team consisted of ViaPlus, formerly known as TollPlus (system integrator), North Highland (project management), SDI Presence (quality control), MBI Consulting and Zenisys (technical support), Technologent (infrastructure managed services), and NTTA staff.  In all, 400 people and 650,000 hours of work, including 175 NTTA employees across eight departments supported the project.