The Illinois Tollway TIMS2GO Mobile Incident Response Tool is a unique mobile-friendly web application that enables traffic and incident managers to quickly verify incident details, make informed decisions and manage incidents anytime from anywhere using any smartphone, tablet or laptop. TIMS2GO provides instant access to livestreaming video, incident details, and response status updates. It allows traffic managers to share information with Illinois State Police Troop 15, which is responsible for patrolling the Tollway system, and other emergency responders. TIMS2GO also provides traffic data trends, ITS equipment inventory information, and real-time event statistics to help traffic managers make informed decisions. The Tollway began developing TIMS2GO in 2019 to provide traffic and incident managers 24/7 access to the ITS resources available at its Traffic Operations Center (TOC) at headquarters in Downers Grove. In early 2020, the COVID-19 pandemic made it a higher priority. By late 2020, TIMS2GO was fully operational.  

Tollway traffic and incident managers are trained from the start to manage incidents from the TOC, which serves as a central hub to detect, monitor, and manage roadway events anywhere on the 294-mile Illinois Tollway system. An array of TV monitors broadcast live video from a series of digital roadway cameras that can zoom in, pan out, and capture different angles to provide a comprehensive view of any given scene.   The TOC relies on the Traffic and Information Management System (TIMS) advanced traffic management system. This software gathers, processes, and disseminates information from numerous intelligent transportation system technologies throughout the Tollway system to the public, media, and emergency responders via computer-aided dispatch, roadway message signs, and internet-based services such as Twitter and Waze. TIMS2GO puts all of the Tollway’s ITS technologies into the hands of its traffic and incident managers.