Customer Service & Marketing Outreach
2021
2021
Triborough Bridge and Tunnel Authority (MTA Bridges & Tunnels)
Tolls NY Smartphone Application
2020
2020
Washington State Department of Transportation
Tolling in the SR 99 Tunnel Under Downtown Seattle
2019
2019
Tampa Hillsborough Expressway Authority (THEA)
Communication Planning, Outreach and Execution for the Selmon West Extension Project
2015
2015
Taiwan Area National Freeway Bureau
Program for Transition from Manual Flat-rate Pay-Per-Use Toll Collection to Electronic Distance-based Toll Collection on Taiwan’s Freeways
2014
2014
North Texas Tollway Authority
Toll Enforcement Remedies: Equity of Toll Payment
2009
2009
Roads and Transport Authority, Dubai, United Arab Emirates
Salik Toll System - A Model of Toll Excellence
2008
2008
Washington State Department of Transportation – Toll Operations
Good to Go! Marketing Program and Customer Service Center Opening
2007
2007
Texas Department of Transportation
TxTag: A New Model for Introducing Electronic Tolling
2006
2006
E-470 Public Highway Authority
New Rules for the Road: Improving Performance with Statistical Controls *
2004
2004