Skip to main content
Washington State Department of Transportation – Toll Operations
Award Category
Customer Service & Marketing Outreach
Award Year
2008

Good to Go! Marketing Program and Customer Service Center Opening In April 2006, Washington state launched its new Good To Go! electronic toll collection program with a two-year public outreach and marketing campaign. The success of the new $849 million Tacoma Narrows Bridge hinged on getting at least 50% of opening-day morning commuters to use electronic tolling in order to keep traffic flowing. National tolling experts doubted this ambitious goal could be achieved. On opening morning, 73% of the peak commute drivers used the electronic toll lanes, breaking all records for a new toll facility.