Queensland is Australia’s fastest growing state with more than 1,500 people migrating each week. In the capital city, Brisbane, more than 250,000 trips are recorded on the Gateway and Logan motorway toll roads each day. Over the past decade growing traffic numbers have contributed to heavy congestion, lengthened journey times and reduced trip time reliability. Toll plazas added to the problem, creating a choke point for motorists. In 2005 an AU$1.88 billion upgrade of the Gateway Bridge and motorway was announced by the State Government. It also announced that Queensland Motorways would transition from hybrid cash and constrained lane electronic tolling to a full open-road completely electronic tolling system known as free-flow tolling, prior to the opening of the second Gateway Bridge in 2011.  In 2007 the scope of the project increased to include the Logan and Gateway Extension motorways and its delivery was brought forward by two years, to provide the benefits of the system to customers sooner. The new system was implemented to reduce congestion, and improve travel times and safety. Queensland Motorways established partnerships and alliances with leading industry vendors to deliver the major program areas, which included: roadside systems and infrastructure; central back office systems and processes;  extensive civil construction works;  brand, product and channel development;  organisational change management; and Communication and stakeholder engagement.  In July 2008, Queensland Motorways successfully delivered the project’s first phase with the introduction of the advanced SAP system for the company’s human resources and payroll processes. This was followed by the delivery of a new SAP finance system in December 2008. In parallel with these activities, the Logan Alliance – comprising Queensland Motorways, BMD Constructions, and Kellogg, Brown and Root– carried out civil works to upgrade interchanges and toll points on the Logan and Gateway Extension motorways. The Leighton Abigroup Joint Venture carried out the civil works on the Gateway Motorway as part of the Gateway Upgrade Project. The works also involved installing 13 tolling gantries and associated infrastructure across the road network. On 1 July 2009 the transition to free-flow tolling began with the launch of the new Central System, eCommerce website, IVR system, brand and suite of product and payment channels. On 22 July, cash tolling on the roadside ceased permanently when the cash booths and toll plazas were closed and the new roadside system commenced full free-flow tolling operation. Queensland Motorways successfully transitioned to the new tolling system, with no unexpected loss of revenue and minimal impact on customers.